There is no arguing that computers are making amazing advances. A few weeks ago Google unveiled Google Duplex that used a computer to call and make a hair appointment followed by an attempt to make a reservation at a restaurant. Attendees at the live event gasped and clapped at the technology.
How nice to have a computer call and make appointments for you! More free time! Yes.
But then another article came out. It suggests Google Duplex can be used to replace humans in call centers. Maybe too much free time?
Or the ultimate in weirdness – computers calling computers and talking to make appointments?
There is no doubt technology is changing and it’s going to impact business and our workforce.
Whether it’s Google Duplex or something else we need to be watching.
And if you are concerned about the future of business sign up for my mailing list. And if you have friends that are concerned about the future of business forward them this and tell them to sign-up. I’ll be working with Dali Kranzthor and bringing you more coverage of this issue – including a book on Artificial Intelligence scheduled to come out later in 2018.
It’s go time.
And if you are seeing an issue with artificial intelligence drop me a note and let me know so we can address it in the future.
The Our Shawn
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